Vihana Tours & Travels Pvt Ltd (operating as "My Holiday Trip") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (myholidaytrip.in) and mobile application.
1. Information We Collect
1.1 Personal Information
When you register, book, or interact with our platform, we may collect:
Full name, date of birth, and gender
Email address and phone number
Billing and shipping address
Government-issued ID (for hotel check-in verification)
Payment information (credit/debit card details, UPI ID — processed securely via Razorpay)
Login credentials and account preferences
1.2 Automatically Collected Information
Device type, operating system, and browser information
IP address and approximate geolocation
Pages visited, time spent, search queries, and click behaviour
App usage data, crash reports, and performance metrics
Cookies and tracking technologies (see Section 6)
1.3 Information from Third Parties
Social media profiles (if you log in via social accounts)
Payment verification data from our payment gateway partners
Hotel and partner feedback about your stay
2. How We Use Your Information
We use the collected information for the following purposes:
Processing and confirming hotel bookings
Sending booking confirmations, reminders, invoices, and vouchers via email, SMS, or WhatsApp
Providing customer support and resolving disputes
Personalizing your experience with recommendations and offers
Processing payments and refunds
Sending promotional offers, newsletters, and loyalty updates (with your consent)
Improving platform performance, features, and security
Detecting and preventing fraud, unauthorized transactions, and abuse
Complying with legal obligations and regulatory requirements
3. Information Sharing & Disclosure
We do not sell your personal data. We may share information with:
Hotel Partners: Name, contact details, and booking information necessary to fulfil your reservation
Payment Processors: Razorpay and banking partners to process transactions securely
Service Providers: Email/SMS delivery, analytics, cloud hosting, and customer support tools
Legal Authorities: When required by law, court order, or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your data:
256-bit SSL/TLS encryption for all data in transit
PCI-DSS compliant payment processing (via Razorpay)
Encrypted data storage with restricted access controls
Regular security audits and vulnerability assessments
Two-factor authentication for administrative access
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for:
Active accounts: As long as your account is active
Booking records: 7 years (as per Indian tax and legal requirements)
Payment records: As required by RBI and payment regulations
Marketing preferences: Until you unsubscribe
Deleted accounts: Data anonymized within 90 days of deletion request
6. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Essential cookies: Session management, authentication, and security
Analytics cookies: Microsoft Clarity, Firebase Analytics — to understand usage patterns
Marketing cookies: AppsFlyer — for campaign attribution and optimization
Functional cookies: Remember preferences, language, and currency settings
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
7. Your Rights
Under applicable data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Receive your data in a structured, machine-readable format
Withdraw Consent: Opt out of marketing communications at any time
Restrict Processing: Limit how we use your data in certain circumstances
To exercise any of these rights, contact us at admin@myholidaytrip.in
8. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately for deletion.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Your continued use of the platform after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related queries, data requests, or complaints:
Vihana Tours & Travels Pvt Ltd
Trading as: My Holiday Trip
Contact Person: Dhruvang Patel
Email: admin@myholidaytrip.in
Website: myholidaytrip.in