These Terms & Conditions ("Terms") govern your use of the MyHolidayTrip platform operated by Vihana Tours & Travels Pvt Ltd. By accessing or using our website and mobile application, you agree to be bound by these Terms.
1. Definitions
"Platform" refers to the MyHolidayTrip website (myholidaytrip.in) and mobile applications
"Company", "We", "Us" refers to Vihana Tours & Travels Pvt Ltd
"User", "You" refers to any person accessing or using the Platform
"Hotel Partner" refers to accommodation providers listed on the Platform
"Booking" refers to a confirmed reservation made through the Platform
"Services" refers to hotel booking, payment processing, and related services provided through the Platform
2. Eligibility
You must be at least 18 years of age to use this Platform
You must have the legal capacity to enter into binding contracts
By using the Platform, you represent that you meet these eligibility requirements
We reserve the right to refuse service or terminate accounts at our discretion
3. Account Registration
You may register using your phone number or email with OTP verification
You are responsible for maintaining the confidentiality of your account credentials
All activities under your account are your responsibility
Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms
4. Bookings & Reservations
4.1 Booking Process
A booking is confirmed only upon successful payment and receipt of a confirmation voucher
Room availability and pricing are subject to real-time updates and may change without notice
We act as an intermediary between you and the Hotel Partner — the contract for accommodation is directly between you and the hotel
4.2 Pricing & Taxes
All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
GST is charged as per government regulations (5% for tariffs up to ₹7,500/night, 18% above ₹7,500/night)
Additional charges (extra bed, meals, amenities) may apply at the hotel — these will be disclosed before booking
Promotional pricing and coupon discounts are subject to specific terms and expiry dates
4.3 Check-in & Check-out
Standard check-in time is 12:00 PM to 2:00 PM (varies by hotel)
Standard check-out time is 10:00 AM to 11:00 AM (varies by hotel)
Early check-in and late check-out are subject to availability and may incur additional charges
Valid government-issued photo ID is required at check-in
5. Payments
Payments are processed securely through Razorpay (PCI-DSS compliant)
We accept credit cards, debit cards, UPI, net banking, and digital wallets
Full payment is required at the time of booking unless "Pay at Hotel" is offered
In case of payment failure, your booking will not be confirmed
Any disputes regarding payment should be raised within 30 days of the transaction
6. Cancellation & Modifications
Cancellation policies vary by hotel and are clearly displayed during booking
Free cancellation (where applicable) must be done before the specified deadline
Cancellation after the deadline may attract partial or full charges as per the hotel's policy
No-shows may be charged the full booking amount
Modification requests are subject to availability and may involve price adjustments
Refunds for eligible cancellations are processed within 5-10 business days
7. User Responsibilities
By using our Platform, you agree to:
Provide accurate and truthful information during registration and booking
Comply with hotel rules and policies during your stay
Not use the Platform for any illegal, fraudulent, or unauthorized purpose
Not attempt to interfere with the Platform's functionality or security
Not create multiple accounts for fraudulent purposes
Respect the property and staff at hotels during your stay
8. Intellectual Property
All content on the Platform — including text, graphics, logos, images, software, and trademarks — is the property of Vihana Tours & Travels Pvt Ltd or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
9. Reviews & User Content
Reviews must be genuine, based on actual stays, and free from abusive or defamatory content
We reserve the right to moderate, edit, or remove reviews that violate our guidelines
By posting a review, you grant us a non-exclusive, royalty-free license to use and display it
We are not responsible for opinions expressed in user reviews
10. Limitation of Liability
We act as an intermediary and are not liable for the quality of accommodation or services provided by Hotel Partners
We are not responsible for any loss, damage, or injury during your stay at a hotel
Our total liability shall not exceed the amount paid by you for the specific booking in question
We are not liable for force majeure events (natural disasters, pandemics, government actions, etc.)
We do not guarantee uninterrupted or error-free access to the Platform
11. Indemnification
You agree to indemnify and hold harmless Vihana Tours & Travels Pvt Ltd, its officers, directors, employees, and partners from any claims, losses, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
12. Dispute Resolution
Any disputes shall first be attempted to resolve through mutual discussion and mediation
Unresolved disputes shall be subject to the exclusive jurisdiction of courts in Vapi, Gujarat, India
These Terms are governed by the laws of India
13. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Platform after changes constitutes acceptance of the revised Terms.
14. Contact Information
Vihana Tours & Travels Pvt Ltd
Trading as: My Holiday Trip
Contact Person:myholidaytrip.in
Email: admin@myholidaytrip.in
Website: myholidaytrip.in